Terms and conditions of sale

Version prepared on 6 October 2026, to be reviewed by a lawyer before the first sale. The items in brackets will be completed with the business identity (see the legal notice).

1. Who and what

These terms apply to any contract between ClicCockpit (“we”, the publisher identified in the legal notice) and a professional customer (“you”: a business, a self-employed person or an association) for one of the following services: the subscription to the ClicCockpit Management software, the design or redesign of a website, visibility on Google. Our services are intended for professionals; by ordering, you confirm that you act in the course of your business.

2. The software: account and free trial

The software is available online at app.cliccockpit.com, from a browser. Creating an account is free and opens a 14-day trial with every available feature, with no bank card. At the end of the trial you choose a plan or stop, free of charge. You are responsible for keeping your credentials confidential and for the actions taken from your account and those of your team.

3. Plans, prices and payment

The plans (Essentiel, Pro, Premium) and their prices are those shown on the Pricing page at the time of ordering, excluding VAT. The subscription is paid by card, through Stripe, monthly (no commitment) or yearly (2 months free). Monthly payments are charged at each due date; yearly payments once a year. A change of plan takes effect immediately; the price difference is prorated by Stripe. Prices may change; a price change is announced by email at least thirty days in advance and only applies from the next due date.

4. Term and cancellation of the subscription

The monthly subscription renews every month and can be stopped at any time from the software (Plan section): it ends at the current due date, with no refund of the period already started. The yearly subscription renews every year unless stopped before the due date; it is not refunded during the year, except by written agreement. After cancellation, your data remains readable for thirty days so that you can export it (customers, documents, files), then it is deleted, except where the law requires retention. We may suspend an account for non-payment after a reminder, or for use that is unlawful or endangers the service, with notice by email.

5. Websites and SEO

These services are covered by a written quote, valid for thirty days, which sets out the pages, features, fixed price and lead time. The order is firm once the quote is signed. For website design, a 50% deposit is due on ordering and the balance when the site goes live; the lead time runs from receipt of the content (text, photos, logo, access) that you provide and for which you guarantee you hold the rights. Two rounds of corrections are included. The domain name is registered in your name. The website is yours once the balance is paid; maintenance (hosting, HTTPS, small changes) and SEO follow-up are monthly subscriptions with no commitment, cancellable with one month's notice. SEO is an obligation of means: no position on Google can be guaranteed.

6. Your obligations

You provide accurate information (business identity, VAT number, contact details): it appears on your quotes, invoices and e-invoicing files. You remain responsible for the content of your documents, for meeting your tax and accounting obligations, and for the data you record about your own customers. The software prepares your invoices in the European format; transmission over the Peppol network and legal retention remain your responsibility as long as sending is not offered by the software.

7. Availability, changes and support

We do what is needed to keep the software available at all times, apart from announced maintenance and incidents at our providers. The software evolves regularly; features announced as “coming soon” are not yet available and are not part of the commitment. Support is provided by email and through the “Report” button in the software, on working days; the Premium plan includes a priority reply. We do not enter your data for you and only act on your account at your request.

8. Data and privacy

You remain the owner of your data. We process it to provide the service, in line with our privacy policy and the GDPR, and we act as a processor for the data of your own customers. Data is hosted in the European Union (Supabase, Ireland). You can export it at any time (CSV, PDF and UBL files, document archive). We never sell or pass on any data.

9. Intellectual property

The software, its code, its texts and its brand remain our property; you have a non-exclusive right of use for the duration of the subscription. Your documents, content and logo remain yours. The quote templates and texts suggested by the software are examples to adapt.

10. Liability

We are bound by an obligation of means. Our liability is limited to proven direct damage and, for the subscription, to the amount paid over the last twelve months; for a website or SEO, to the amount of the quote. We are not liable for indirect losses (loss of turnover, customers, or data you have not exported), for the content you publish, or for decisions taken on the basis of the software's calculations, which do not replace your accountant.

11. Tester offer and launch phase

During the launch phase, the software is offered for testing. The offer for testers (Premium plan free of charge with no time limit for the authors of the first ten published reviews, whatever the rating) is described on the Reviews page; its rules form part of these terms.

12. Governing law and disputes

These terms are governed by Belgian law. In the event of a disagreement, we first look for an amicable solution; failing that, the courts of the judicial district of Namur have jurisdiction.

13. Changes

We may adapt these terms; the version in force is the one published on this page, dated below. A significant change is announced by email thirty days before it applies; if it does not suit you, you can stop the subscription at the due date.

Last updated: 6 October 2026.